Employee Engagement and Satisfaction

As a close-knit organization, we rely on our employees to drive positive outcomes in all areas of our business, both externally and internally. We are committed to advancing our employee engagement efforts and programs to provide opportunities for our employees to grow personally and professionally and contribute to the growth of the organization by providing feedback on their experience and identifying areas of focus or potential improvement. We obtain feedback from our employees in a variety of ways, including an annual employee engagement survey and periodic pulse surveys, and utilize the results and insights to monitor employee satisfaction, obtain qualitative and quantitative feedback, and further improve our company and culture.

For 2023-2024, we were certified as a Great Place to Work® by the Great Place to Work® Institute for the fifth year in a row. With 100% participation across our organization, 100% of our employees agreed that “Taking all things into account, this is a great place to work”.

In 2024, we began utilizing an additional employee engagement and survey platform to improve our facilitation of periodic pulse surveys and provide greater flexibility in obtaining feedback from our employees. In our first internal engagement survey completed in June 2024, our employee Net Promoter Score (eNPS) among participants was 72.

Education and Training Opportunities

We believe that our social responsibility efforts are supported by education and training that promote values, beliefs and attitudes that contribute to the ability of individuals to uphold their own rights and protect the rights of others, and provide opportunities to develop and retain knowledge on environmental, and health and safety issues.  We offer education opportunities, training, and communications to our employees on various issues, including topics that are core to our business operations and strategy, compliance with our policies, data security, diversity, equity and inclusion, anti-harassment and anti-discrimination, and environmental sustainability. We also maintain various employee development and training programs intended to facilitate greater knowledge and understanding for our employees outside of their direct roles and responsibilities.  We evaluate the effectiveness of our training programs on an ongoing basis and seek to continuously improve the quality and value we offer to our employees, including by seeking regular feedback from our employees. 

Health, Safety and Wellness

We are committed to providing each employee with a safe and healthy work environment and establish our expectation that each employee is responsible for maintaining a safe and healthy workplace for all other employees by following safety and health rules and reporting requirements. In furtherance of such commitment, we provide support and resources for our employees to maintain their health, safety, and wellness, including through the physical and virtual environments in which we conduct our business; the amenities, compensation and benefits packages, and resources we provide; and the culture we collectively establish and maintain as an organization. We comply with all applicable laws and industry standards on health and safety, wage and working hours, including overtime, and benefits. Our compensation is competitive in the markets in which we operate, and we are committed to providing a fair and living wage to all of our employees.

All employees are responsible and accountable for contributing to a safe working environment, including fostering safe working attitudes, conducting business in a responsible manner, and striving to ensure that the corporate social responsibility commitments of our Company are reflected in our dealings with third parties.

Equal Opportunity

We are an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, age, gender, sex, sexual orientation, marital status, religion, pregnancy and childbirth (or any related medical conditions), disability, gender identity or expression, results of genetic testing, genetic information (including, where applicable, sickle cell trait), or service in the military, or any other protected categories under applicable federal, state, and local laws.   This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.  

We expressly prohibit any form of unlawful harassment or discrimination based on any of the characteristics mentioned above or any other protected category under applicable federal, state, and local laws. Improper interference with the ability of our employees to perform their expected job duties or any other violation of this policy is not tolerated and any employee or supervisor who engages in such conduct is subject to discipline, up to and including the termination of employment.